Last updated: October 3, 2026
We make Root to Tip slowly and carefully, and we want you to be completely happy with your order. If something is not right, here is how we will put it right.
Damaged, leaking or incorrect items
If your order arrives damaged, leaking, or you received the wrong item, we will send a free replacement or issue a full refund, whichever you prefer.
- Contact us within 48 hours of delivery.
- Include your order number and clear photos of the outer parcel and the product.
- Please keep the product and packaging until your claim is resolved.
Change of mind
You may return unopened, unused products in their original sealed packaging within 7 days of delivery.
- Contact us first to arrange the return. Parcels sent back without prior arrangement cannot be processed.
- Return shipping is paid by the customer for change-of-mind returns.
- Once we receive and inspect the item, your refund will be processed. Original shipping charges are non-refundable.
Opened products
Because Root to Tip is a personal-care product applied to skin and scalp, we cannot accept returns of opened or used bottles for hygiene and safety reasons, unless the product is faulty.
We always recommend a patch test before first use. If you experience irritation, stop using the product and contact us. We will be glad to help.
How refunds are paid
- Card / online payments: refunded to the original payment method.
- Cash on delivery orders: refunded by bank transfer, JazzCash or Easypaisa to an account you nominate.
Approved refunds are processed within 5 to 7 working days. Your bank or wallet provider may take a few additional days to show the amount.
Cancellations
You can cancel an order free of charge any time before it is dispatched. Contact us as soon as possible with your order number. Once an order has been dispatched it can no longer be cancelled, but it may be returned under the conditions above.
How to contact us
Email info@ezlir.com or call / WhatsApp +92 312 1178648 with your order number, and we will respond within 1 to 2 working days.
Ezlir, Kasur 55050, Pakistan.